Which of the following skills are least likely to be considered soft skills for Martha to improve?

The reasoning behind identifying service techniques as the least likely to be considered soft skills lies in the distinction between hard skills and soft skills. Service techniques generally refer to specific technical abilities or procedures that can be taught and measured, such as the application of products or methods used in providing a service. These are often concrete in nature and are assessed based on performance.

In contrast, soft skills encompass interpersonal skills that relate to how individuals interact and communicate with others in a workplace setting. Communication abilities, teamwork skills, and problem-solving skills all fall under the umbrella of soft skills because they involve emotional intelligence, collaboration, and critical thinking. These skills are fundamental in creating effective relationships and enhancing teamwork in a professional environment.

Improving soft skills is vital for personal development and career advancement, particularly in service-oriented fields where client interaction is significant. Martha would benefit from enhancing her communication, teamwork, and problem-solving skills to foster better relationships with clients and colleagues.