In a resume, what is the purpose of including references?

Including references in a resume is essential for verifying the applicant's previous job performance and character. References serve as a credible source for potential employers to validate the information provided by the applicant regarding their skills, work ethic, and suitability for the position. When a hiring manager contacts references, they often ask about the individual's work behaviors, accomplishments, and how they interacted with colleagues and clients. This process helps employers gauge how well the applicant may fit into their organization and whether they have proven competencies in the past.

Other options do not align with the primary purpose of references. Providing extra personal information or listing friends and family does not give potential employers relevant insights into the candidate's professional attributes. Showcasing educational qualifications, while important, serves a different purpose and does not directly validate an individual’s past job performance or character in a way that references do.